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Tuesday, 26 March 2013

Survey 2013: the bottom line

75.5 % of residents were "slightly satisfied" or "very satisfied" with Connaught Hall.
14.9 % were dissatisfied.

This compares with 93.7 % satisfaction and 1.1% dissatisfaction in 2011-2. So the focus of much of our post-survey follow-up will need to be on why satisfaction has fallen so much this year.

Overall satisfaction, value for money, and desire to come back next year are our "bottom line" satisfaction indicators. Here are the numbers:


Talk to us about this on Facebook: . Tell us why you think satisfaction is so much lower this year. Or email us at suggestions@connaught-hall.org.uk. 

This is one of a series of posts responding to the results of the residents' survey. You can see all the posts here: http://connaughthall.blogspot.co.uk/search/label/Survey%202013.