Catering staff - survey feedback

A number of survey responses last week complained about the customer service provided by our catering staff. We have heard your comments. The Hall Manager and I will meet with the Regional Business Manager for the catering company next week to find a way forward on this.

Please keep on feeding back to us any incidents of unsatisfactory customer service: suggestions@connaught-hall.org.uk. Emails to this address go directly to the Warden (me), the Hall Manager, and the catering comments inbox. We aim to reply to suggestions emails within three working days.

If you do not feel able to send an email with your name, you can send an anonymous text to my mobile - 07907753894. Please note, this phone is not attended 24/7 so do not use that number for emergencies. The response time is similar to emails (three working days). In an emergency, always contact the member of staff on duty via reception.

Quick survey results

Thank you to everyone who answered our quick survey last week. 76 residents responded - so that's a response rate of 33%.

The results of the satisfaction scales are below.

We will carefully be going through all your written comments over the next week or so. Those of you who requested that we write back to you about your comments should expect to hear from us within 14 days - and probably much sooner.

We will update everyone with the action that we take based on your feedback in this survey.

Remember, you can always write to us with your ideas, suggestions, compliments, and complaints at suggestions@connaught-hall.org.uk.

Or if you want to write to us anonymously, you can text the Warden at 07 907 753 894. Please note this phone is not monitored 24/7, so do not use this number for emergencies. The response time is similar to our target email response time (72 hours). If you need to contact someone in an emergency, call reception and ask for the person on duty.

Meet our staff and senior members for 2014-15:

Photos of our Hall Manager, Assistant Manager, Warden, and five Senior Members for this academic year, on our Connaught Hall Tumblr:

http://connaughthall.tumblr.com/post/96604455816/connaught-hall-staff-senior-members-for-the