Quick survey results

Thank you to everyone who answered our quick survey last week. 76 residents responded - so that's a response rate of 33%.

The results of the satisfaction scales are below.

We will carefully be going through all your written comments over the next week or so. Those of you who requested that we write back to you about your comments should expect to hear from us within 14 days - and probably much sooner.

We will update everyone with the action that we take based on your feedback in this survey.

Remember, you can always write to us with your ideas, suggestions, compliments, and complaints at suggestions@connaught-hall.org.uk.

Or if you want to write to us anonymously, you can text the Warden at 07 907 753 894. Please note this phone is not monitored 24/7, so do not use this number for emergencies. The response time is similar to our target email response time (72 hours). If you need to contact someone in an emergency, call reception and ask for the person on duty.

Survey 2013: the bottom line

75.5 % of residents were "slightly satisfied" or "very satisfied" with Connaught Hall.
14.9 % were dissatisfied.

This compares with 93.7 % satisfaction and 1.1% dissatisfaction in 2011-2. So the focus of much of our post-survey follow-up will need to be on why satisfaction has fallen so much this year.

Overall satisfaction, value for money, and desire to come back next year are our "bottom line" satisfaction indicators. Here are the numbers:

Talk to us about this on Facebook: https://www.facebook.com/connaughthall/posts/423381594422856. Tell us why you think satisfaction is so much lower this year. Or email us at suggestions@connaught-hall.org.uk. 

This is one of a series of posts responding to the results of the residents' survey. You can see all the posts here: http://connaughthall.blogspot.co.uk/search/label/Survey%202013.