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Thursday, 3 December 2015

Contacting us at Connaught Hall

Hall residents - You should have received this email on Thursday 3rd December 2015.
If you didn't, it might be because it's gone to your junk / spam folder ... so the message is especially relevant to you!

Or it might be that you've changed your email address and haven't told us - in which case, please let us know your new email at


We can help you most efficiently and effectively at Connaught Hall if you contact us using our published email addresses. There have been some cases recently where residents have used Facebook or other messaging tools to report problems, and this has caused delays in our response.

Our "How can we help you" poster is displayed prominently around the Hall and tells you the best way to contact us for pretty much any kind of query or problem. You can view the poster online here:

We aim to reply to most correspondence within three working days (in practice, we can often reply within one day, but at busy times can't guarantee this).

Another difficulty we have identified is that sometimes our emails can be diverted to your junk or spam folder. To ensure this doesn't happen, please take a few moments now to add the following addresses to your email address book, contacts, safe list, or white list:


Adding them to your address book could also make contacting us a little easier.
There's more information about how to contact me - and specifically how to arrange an appointment to meet - here:

Finally, please may I reiterate that it's best not to contact us about official queries or problems via Facebook, as this can lead to a delay in us responding to you.

As always, get in contact if you need any help or guidance. We depend on your feedback to help us get things right for you.